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Shipping Policy

Thank you for choosing zero1 auto parts! We are committed to ensuring your orders are delivered promptly and securely. Please review our shipping policy outlined below:

  1. Carrier: We utilize Fastway as our primary carrier for shipping orders within Ireland. Fastway is renowned for its reliability and efficiency in delivering packages.

  2. Shipping Times: Orders are typically processed and shipped within 1-2 business days after payment confirmation. Once shipped, you can expect your order to arrive within 2-5 business days, depending on your location within Ireland.

  3. Shipping Costs: Shipping costs are calculated based on the weight of the package and the destination address. You will be provided with shipping cost details during the checkout process.

  4. Tracking: Upon shipment, a tracking number will be provided to you via email, allowing you to track your package’s journey until it reaches your doorstep.

  5. Shipping Restrictions: At this time, we only ship within Ireland. We apologize for any inconvenience this may cause to our international customers.

  6. Delivery Address: Please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or misdeliveries.

  7. Delivery Issues: In the rare event of any delivery issues or concerns, please don’t hesitate to contact our customer service team for assistance. We will work diligently to resolve any issues promptly.

Return Policy

  • Warranty: All auto part products purchased from Zero 1 Auto Parts are covered by a 6-month warranty from the date of purchase. This warranty covers manufacturing defects and malfunctions under normal usage conditions.

  • Return Procedure: To initiate a return or warranty claim, please contact our customer service team within the warranty period. Provide your order details, a description of the issue, and any relevant photos or documentation to support your claim.

  • Return Eligibility: Returns are accepted for products that are unused, in their original packaging, and accompanied by proof of purchase. Products must be returned in the same condition as received to qualify for a refund or replacement.

  • Refunds and Replacements: Upon receipt and inspection of the returned item, we will either issue a refund for the purchase price or send a replacement product, depending on your preference and the nature of the issue.

  • Return Shipping: Customers are responsible for the cost of return shipping, except in cases where the return is due to a mistake on our part or a defective product covered under warranty.

  • Refund Processing Time: Refunds will be processed within [X] business days after the returned item is received and inspected. Please allow additional time for the refund to reflect in your original payment method.

  • Exclusions: Please note that certain items may be excluded from our standard return policy due to hygiene reasons or other restrictions. These exclusions will be clearly stated at the time of purchase.

  • Contact Us: If you have any questions or concerns regarding our return policy or need assistance with a return, please don’t hesitate to contact our customer service team. We are here to help!